Do we really need to teach health professionals to be empathetic?

Do we really need to teach health professionals to be empathetic?

Next month I am going to an Empathy conference in Oxford and needless to say I’m more than a little excited. For someone who is a self-confessed English history devotee the opportunity to meander around the 12th century university college buildings in the ‘City of Dreaming Spires’ will be wonderful. However, as an educator and researcher with a passion for exploring the concept of empathy, the conference promises to be thought provoking (even though we are forbidden from using either ppt or written notes in our presentations … eeek!).

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‘Healthcare is more than the sum of its parts. All healthcare professionals must be knowledgeable, clinically astute and able to provide empathetic care’1

I’ve become increasingly interested in empathy over the last decade. For a long time I thought that people were either born with an empathetic disposition (as I assumed most health professionals were), or they weren’t (these are the narcissistic people we’ve all met at some stage in our lives). I didn’t conceptualise empathy as a skill that should and could be taught.

Then along came Naleya Everson, an exceptionally gifted and insightful person who taught me so much about the empathy deficit. Naleya was one of my undergraduate students, she soon became an honours student and is about to commence her PhD. She set me on a path where I became determined to fully understand this elusive construct and to discover ways to teach and assess students’ empathy skills.

So often you find that the students you are trying to inspire are the ones that end up inspiring you ~ Sean Junkins

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The ripple effect of authentic patient stories

The ripple effect of authentic patient stories

Too often as educators we are short-sighted; seeing only the immediate impact of our teaching on students, but forgetting that every hour of every day a nurse is providing person-centred, safe and effective care because of something they learned from us. Emails like the one below remind us of the impact of our teaching …

Hi Tracy

I had to share this moment with you! I have been in hospital having surgery. I was extremely impressed at the precise way procedures were carried out by one of the nurses, especially with taking obs and the pain management etc. She was fantastic, not missing a detail in all the procedures she was doing. So much so that I commented on the professional way she went about her duties. It prompted me to ask where she had trained and it was Newcastle.

The conversation continued and she mentioned learning about a girl called Vanessa. She said she had never forgotten what she had learned about patient safety from Vanessa’s story. I then let her know that I was Vanessa’s father. She became a bit overwhelmed and said she would never forget that moment.

Thanks for being part of Vanessa’s legacy.

 Regards Warren Anderson

 

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